Forum Discussion
Unauthorized account change
On the 28th of December I had my partner call TELUS regarding our Home Services (Internet). We are relocating from our Apartment to our House, lease ending January 1st and our move in date was starti...
NFtoBC
Community Power User
Community Power UserAFAIK, you can’t move a service (account) from one physical location to another; you cancel and start anew. This is especially so if you had a ‘building deal’, which would have been specifically attached to the units in that building. A Vacation Pause assumes returning to restart at the same location. If your Vacation Pause prevents the new tenant in the apartment from obtaining services, I would be unsurprised if your account is cancelled, as it is attached to the physical address.
You will most likely need to follow the process you have started.
