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Unable to change rate plan online?
I've been trying to cancel/pause my plan for months now as I'm overseas. I've called several times and sat on hold for 2+ hrs. The Live Chat is down (assuming due to COVID impacts), however there is ...
Reach out to them on their Facebook.
I'm having a similar issue. I'm trying to switch the line on my account from one BYOD plan to the new Peace of Mind online only promotional plan ($75/20 GB) and when I go to "Change Plan" it just lets me select my current plan and doesn't offer me any other options.
So I managed to get my rate plan changed by sending Telus Support a DM on Twitter and telling them what I wanted and they did it all on the back end.
