Forum Discussion
Unable to browse for new device on both desktop website or app.
I am looking to potentially purchase a new device, or rather, price one out, but I have been unable to access this on the website and the app. The former keeps showing as "Page not found" and the lat...
El-Eric
Community Manager
Community ManagerAs my colleague A-B mentioned earlier, it might be worth calling the support team for assistance
It's a Telus webpage, it's also been happening to me for months; I can't upgrade a device online, and it won't let me go through the steps to purchase a phone.
Giving the same advice to contact the support team isn't helpful when it hasn't worked previously. Clearly, it's a Telus issue, not people not knowing how to use their own devices/web browsers.
Hope the original poster found a solution
TELUS_SupportOfficial Support Team
The page is working fine on our end, and if it was a widespread issue with nobody able to upgrade devices online, we'd be alerted right away. We do recommend reaching out to our Support team to have them assist, or sending us a private message here to discuss as well.
Hey it’s not working for me either, and I’m not going to lie whenever you people say it’s not a Telus issue is starting to get on my nerves, looking at switching to a local competitor if this is the way your support team handles things, so maybe it’s a hardware issue, it should be your responsibility to test if your website and app works before any functionality, and if your development team can’t handle that then maybe you need to look at laying people off because clearly people aren’t doing the jobs they are supposed to be doing, because as much as I would like to go into a store I don’t have the time or the patience to deal with newcomers who screw me over constantly which I’m guessing is your policy, I’ve met one good employee who does their absolute best to help the customer even bringing up technical issues like this, if you can’t fix it but they could figure it out and you all can’t you definitely need to look into new staff so thanks for nothing!
