Forum Discussion
Solved
Tried to use Interac E-Transfer today to top up Prepaid account. Money is not in my account
Like the title says. I am trying to pay for my phone plan. I tried to use an interac e transfer to top up my Telus account. It is not in my account currently. I am a non-verbal person and I am ex...
Was today the anniversary date of your account? Transfers on the anniversary date often report in a peculiar way, but your phone should still work.
If your plan expired and therefore your phone does not work, you would need to choose a new plan as well as adding money to your account, as the plan only carries forward if renewed on or before the anniversary date.
I suggest using automatic top up, if you want an effortless top up, or add cash a few days in advance.
NFtoBC
Community Power User
Community Power UserWas today the anniversary date of your account? Transfers on the anniversary date often report in a peculiar way, but your phone should still work.
If your plan expired and therefore your phone does not work, you would need to choose a new plan as well as adding money to your account, as the plan only carries forward if renewed on or before the anniversary date.
I suggest using automatic top up, if you want an effortless top up, or add cash a few days in advance.
