Forum Discussion

ricksuh's avatar
ricksuh
Neighbour
6 months ago

Telus TV won't accept my MyTelus login

Hello,   Not sure why this thing isn't accepting my login info. I'm able to log in everywhere using my phone or computer to access MyTelus account. I'm using the exact same login information to get...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
6 months ago

We're sorry to hear that ricksuh. Are you able to use your login credentials to get into https://telustvplus.com/ ? And what error message are you getting on your Optik TV box?

  • ricksuh's avatar
    ricksuh
    Neighbour
    6 months ago

    I can't login to TV+ using my My Telus credentials whether it's from TV itself or internet browser from my phone or computer. 

    My Telus website is fine using my credentials. It's just my TV+. I just get it's a wrong log in info message. 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      6 months ago

      Thanks for the info Ricksuh, we'll send you a PM so that we can investigate further.

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