Forum Discussion
Telus taking me to collections after an account closure from 5 years ago
I recently started getting emails from a collections agency for an account that was closed back in 2020 which was 5 years ago. I have spoken a few times with customer support, the collections team,...
HI There , Have you seen any resolution to this issue? I. am having a very similar issue now that I am unable to get a resolution for
The credit issue has been resolved. I am still waiting for the credit bureau to remove the strike off my credit score. I would suggest if you haven't already to speak with support and have them escalate the issue to the escalation manager. This was the only way I could get this remediated. It took a number of times calling and speaking to different team members just to get the closed account issue resolved.
I'll keep trying, I have spent over 5 hours on the phone explaining the situation. My credit score has been affected by 80 points . It was for unreturned gear that I was able to prove with a tracking number that I returned. They are unwilling to provide a letter that states they made an error and my account was never deliquent so that I can clean up my credit rating. I still currently have multiple Telus services and was never even contacted by Telus about the amount that they believed to be outstanding which was $139. Makes no sense , I still pay them over $700 a month in other services. Had I known the amount was due, I could have provided them the tracking to show that I had in fact returned the equipment . Vey frustrating!
