Forum Discussion
bskitmor
3 years agoAdvisor
Telus Support Callback
Any time I use Telus support and request a call back on my cell phone, the support call back never rings on my phone -- I get 3 messages in voicemail and that's it. I have turned off call control --...
- 3 years ago
Situation sounds similar to this other post:
https://forum.telus.com/t5/Mobility-Devices/Phone-not-ringing-on-telus-callback/m-p/139364What number is associated with the voice messages? Would you happen to have that number blocked on your phone?
FuzzyLogic
Community Power User
3 years agoOn my iPhone I have a setting to block any callers not in my contacts. Possibly you have a similar setting enabled?
bskitmor
3 years agoAdvisor
Crikey you were right! There is a setting to block unidentified numbers in Android land (whatever unidentified means) -- the Telus call back number was indeed blocked when I reviewed Settings/Blocked Numbers. So I have unblocked Telus -- hopefully they always use the same number!
Thanks for the advice
Who would have thunk it? Not me I guess!
Who would have thunk it?