Forum Discussion
Telus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL
I do recognize t...
rae0105 thanks for sharing this update. Those are great questions that we may never get answered. You could look into requesting verification of the debt from the collection agency. From what I understand, if you do this in writing (with proof of delivery), the collector is required to suspend further actions until they prove the debt's validity and ownership. If you're in Canada, your provincial government website should have detailed information about what debt collectors can and can't do along with some guidance for initiating disputes. It's unfortunate we need to spend precious time on this, but I'm grateful there's a system in place to dispute claims like these.
Thank you for taking the time to share this and for offering such a clear explanation. It’s really helpful to know that there’s at least a framework in place for people who need to verify or dispute something like this.
I agree — it’s unfortunate that we even have to spend energy on it, but I appreciate your thoughtful response and the reminder that there are official channels to turn to. I hope everyone affected finds a fair and peaceful resolution soon.
