Forum Discussion
TELUS Rewards Tier level is incorrect - how to fix?
I have 4 accounts | 7 services connected: Mobility (5 subscribers), Fibre Internet, Wi-Fi and Home Security, but when I enter to TELUS Rewards I see that I'm a Silver Tier only which includes only 1 Home Security account/service, despite the fact that all accounts are linked to my TELUS profile, visible, accessible, good standing, etc.
So, the question is: how to fix it that all my services/accounts will be added to the same TELUS Rewards profile and it will be advanced to the Diamond Tier with all applicable attributes, rewards and points collection?
Please advise.
Thanks in advance!
BR,
Mark K.
4 Replies
TELUS_SupportOfficial Support Team
Hello! We can definitely take a look. We'll send you a private message to discuss further, thanks.
Thank you TELUS_Support, the question is answered and the issue is resolved.
Appreciate your effort!I've just responded in private message.
My apologies for the delay. Very busy period... :)- TELUS_Support
We replied, so check your Inbox!
