Forum Discussion
TELUS Rewards Not Being Credited to my Account
So it seems that I have TELUS Rewards available on two accounts, my home account and my security account. I haven't been collecting as long on my security account because I was previously with ADT an...
TELUS_Support, I have responded to your private message with my account number and ticket number. I hope that this can be resolved prior to your upcoming points expiry deadline. I have already been waiting since January 13th when I called Telus.
I am responding here because it looks like my private messages are now being blocked for some reason, saying I am at my limit when I have not even sent any today.
Thank you for your private message response today. I am not quite sure that I am understanding all of what you are saying. I am attaching a photo from my August bill as reference. If you look at the top of the bill on the right where it states TELUS Rewards, you will see that it states:
"You've earned 5.00 points as of August 10, 2024."
I have received this message on my bills every month since September 2023. The issue has really nothing to do with tiers or regular cadence of monthly points. It has to do with two issues:
1. I was not awarded the 5 monthly points from the time period since September 2023 which equates to a missing 85 points just based on the 5 points per month stated on each and every bill and
2. why my account has not been credited all those months and continues not to be credited.
TELUS_SupportOfficial Support Team
That's the standard message, it's a running balance of earning activity. In this case, just the 5 points. If that particular account had been earning regularly, it'd go up. It'd next next say 'you've earned 10 points as of ____' and then 'you've earned 15 points as of ____' and so on.
