Forum Discussion
Telus Rewards Gift Card
Hi I converted rewards points to three 100.00 gift cards to use in Telus store. I called the store before I went to check that I could use my cards, which I had activated, to purchase AirPods. They ...
I have $175 worth of Telus prepaid visa. I am trying to order some accessories online but I keep getting an error
I am currently on the phone to Telus who are telling me that I can not use these cards (which are activated) because I no longer have a Telus account as I moved addresses which comes with WIFI/TV. WTF? This can't be right surely. I have earned those rewards. The cards have only been active since March and are valid until September 2025... are Telus really trying to tell me that the only way I can use these rewards is when I have an open contract? Where in your policies does it say this?
TELUS_Support
Official Support Team
Official Support TeamHello again. Was this redeemed via our Rewards program over at www.telus.com/rewards or for a different promotion?
- Telus rewardsSent from my Galaxy
- TELUS_Support
Gotcha. Send us a private message and we can discuss further, thank you!
