Forum Discussion
Telus Rewards - Can't Redeem Points Because of Account Update?
I can't redeem any of my points because the pop up says my account is being updated. I haven't changed anything and there doesn't seem to be any helpful options online. Anyone experience this and h...
I just tried to redeem points for a gift card. Got this message:
Due to a recent update in your contact information you are temporarily unable to redeem this item. I don't remember changing anything.
TELUS_SupportOfficial Support Team
If you haven't updated anything, that's very strange. Which step of the checkout process are you coming up against this message?
- Actually it worked fine when I tried it again today.Thanks
- TELUS_Support
Awesome. Thanks for letting us know!
