Forum Discussion
Telus Rewards - Can't Redeem Points Because of Account Update?
I can't redeem any of my points because the pop up says my account is being updated. I haven't changed anything and there doesn't seem to be any helpful options online. Anyone experience this and have luck getting it rectified?
30 Replies
I'm running into the same problem as dgomez, trying to redeem a reward but it says:
Due to a recent update in your contact information you are temporarily unable to redeem this item.
Been trying for a couple days, and haven't changed any of my contact information in over a year, so it's really strange that it's giving me that error.
TELUS_SupportOfficial Support Team
Hello DirectorHawke, are you still having the same issue today?
8 more hours have passed and I'm still getting the same error... this is ridiculous.
Been trying to redeem my reward points for a couple days now and keep getting the message:
"Due to a recent update in your contact information you are temporarily unable to redeem this item."
I haven't changed my phone number or any info on my primary telus account in over a year, so what gives? Why isn't it working?- TELUS_Support
Hi! Have you tried redeeming through incognito mode? clearing cache and cookies?
I just tried to redeem points for a gift card. Got this message:
Due to a recent update in your contact information you are temporarily unable to redeem this item. I don't remember changing anything.
- TELUS_Support
If you haven't updated anything, that's very strange. Which step of the checkout process are you coming up against this message?
- Actually it worked fine when I tried it again today.Thanks
I have not had any problems with redemption. Just redeemed for two rewards before the deadline. My problem is that I am missing points on one of my accounts because Telus never credited them to my account despite confirming on each bill that I earned them.
The only thing I've done with the account is one of my lines had to have Visual Voicemail deleted and re-added to get it working. Nothing else has changed with the account. This happened a week ago. I have more than enough points to get a $100 Uber gift card, but now it's "sold out" (which seems silly, since it's a virtual item!). If Telus support is able to help me, I'd be greatly appreciative
- TELUS_Support
Hi mikema1701 - if the item is not in-stock then you may need to wait for the item to be available again. We are able to run out of virtual cards for many reasons such as vendor inventory running out or the discontinuation of the product.
We are not saying that's the case but just wanted to highlight some possible causes
Telus support I have had the same problem for month now and no one has been able to help fix it. Would appreciate if you could help clear this error.
Better get those points redeemed by the end of the month before they expire.
Hello. Anyone still here?
I have had the same issue for months. Call support told me to try again tomorrow or they can't help me. This is of course unacceptable. Help is appreciated.- TELUS_Support
Hello! We’re here to help and apologize for the inconvenience you’ve been experiencing. Please send us a private message, and we’ll do our best to address it promptly.
Can’t redeem rewards- keep getting message- unable to redeem rewards try later
I have been trying to redeem my rewards for a few weeks and keep getting the message thst my account information is being updated. I didn't make any changes to my account. I tried to call, but couldn't stay on hold for an hour. It seems I am not the only one with this problem. Please help!
- TELUS_Support
Hi Cbun we can do our best to help. Please send us a private message and we will be happy to help
Im having this issue currently - i have tried several times over the last 2 weeks. Was there ever a solution?
- TELUS_Support
Hi Cbun if you are having issues we can help. Please send us a private message so we can help resolve the issue with your rewards
2days
- TELUS_Support
What's the specific error message it's giving you? Does it say anything specifically?
- I’ve tried a few times over the last week, no luck. --
