Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
TELUS_Support
Official Support Team
Official Support TeamHello! Notification was sent to all TELUS Rewards account holders via bill messaging before the end of the year. We always encourage everyone to read their bills every month.
I never got an PM or anything to try to even resolve this issue while I am seeing others getting this? I'm even more disappointed. I've been with you guys for over 30 years. Is my Loyalty not worth a PM or a call?
- I haven’t gotten that PM either - albeit is is promised.
- TELUS_Support
We didn't see a request for one in the thread here, but we'll send one now. Thanks.
- TELUS_Support
We can send you a private message to discuss further.
I would also like to discuss the points further and see what can be done. I lost around 300 without proper notice. Should have been an email sent to all customers with such a massive change.
Hello TELUS Support, could you please PM me to discuss my reward points? Thank you.
- TELUS_Support
Hello. What can we do for you?
