Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
So TELUS just stole 450 points from me. Basically told me you snooze you loose. More or less flipping TELUS customers the bird. Time to renew my services elsewhere. Cell phone renews next month. Hello Rogers good bye TELUS, you suck!
TELUS_SupportOfficial Support Team
Hello. All customers were notified of the point expiry in advance of it happening. We can send you a private message to discuss further, be on the look out for it.
Call Telus' customer service line and request a callback. Tell them you want a bill credit for the points that you lost. Other customers have been successful at receiving bill credits equal to the number of points lost ($100 bill credit per 100 points), but you have to call in and be persistent!
I've mentioned that twice but no one reads previous replies they just post.
