Forum Discussion
Telus Puts you on Hold and disconnects
How can a company that says it is a Communications Network have such awful communications record? They ask for your number to call you back if they disconnect, and then they disconnect and never cal...
When "they" say they will call back,"they" should be saying someone will call you back, maybe.
Remember, "they" are not in Canada. The few left here cannot handle all the calls back needed to be done. Customer service is broken.
Telus_Support does have humans, however whenever I see
"Definitely not the experience we want for our customers. We'll send you a private message to discuss." I think Ai has replied.
TELUS_Support
Official Support Team
Official Support TeamThis is incorrect. We don't use any AI on the Neighbourhood whatsoever. Please keep replies constructive, and once again reference our House Rules at https://forum.telus.com/t5/Neighbourhood/TELUS-Community-and-Social-Media-House-Rules/ta-p/116293. Specifically the section 'Be constructive and don't misinform.'
TELUS_Support wrote:This is incorrect. We don't use any AI on the Neighbourhood whatsoever.
The bolded is very good to know, thank you. I am sure many will also be happy to hear this.
