Forum Discussion
Telus not refunding
I had my services cancelled in February. It's now August. I have called probably 5 times and I keep being told to wait another week. Where is my money? I even rechecked my address on my bill/account,...
TELUS_Support
Official Support Team
Official Support TeamIt does take a few billing cycles before refunds are issued if there's a remaining credit, though of course it should be resolved by now if it's from February. Feel free to send us a private message and we can discuss further.
It has been more than enough billing cycles for it to have been returned. I keep being told to wait one more week, or allow "extra time for the long weekend". How many long weekends have happened between then and now? I want my money refunded so I can stop dealing with this company. Great service, terrible customer service.
- TELUS_Support
This is why we suggested sending us a private message so we could look in to it.
- How do I send a private message? I have submitted a request though the "resolve your issue" with the management team twice. First time i got a voicemail telling me to wait longer, second time was yesterday before I posted in neighborhoods, with no response. Please post a link where I can directly messsage a person.
- TELUS_Support
In the top right corner next to your round profile pic you'll see a little envelope icon. Click on that, and on the next screen (your Inbox) there's a small purple icon near the middle of the screen. Click on that, enter 'TELUS_Support' in the 'Send to' field, give it a subject like an email and then compose your message and send it off.
