Forum Discussion
Telus not refunding
I had my services cancelled in February. It's now August. I have called probably 5 times and I keep being told to wait another week. Where is my money? I even rechecked my address on my bill/account, and it's correct. Has anyone else dealt with this, and how did you get your money back?
7 Replies
TELUS_SupportOfficial Support Team
It does take a few billing cycles before refunds are issued if there's a remaining credit, though of course it should be resolved by now if it's from February. Feel free to send us a private message and we can discuss further.
- It has been more than enough billing cycles for it to have been returned. I keep being told to wait one more week, or allow "extra time for the long weekend". How many long weekends have happened between then and now? I want my money refunded so I can stop dealing with this company. Great service, terrible customer service.
- TELUS_Support
This is why we suggested sending us a private message so we could look in to it.
