Forum Discussion
Telus Business Practices during the Covid-19 pandemic.
So I recently decided to end my Optik TV and Home Phone service while retaining the Internet. The reason I did this was because of the recent increases in price of Telus Internet. I was a loyal Tel...
Dear Frustrated Long Time Telus Customer.
First of all, if you are going over your data allotment each month, I think it is a lot cheaper to change to an unlimited plan or at least one that suits your usage. The free overage was generous but it should have allowed you to see which type of plan you should actually use.
I cancelled my Optik TV quite some time ago (due to it not even working for one TV over their old lines), but when I did so, Telus sent me boxes which were specifically made for the equipment and they also sent me pre-printed labels for it. They also allowed a generous amount of time to return the equipment. The process was touch free and seamless.
I'm not sure if anyone else has had more recent experience with returns. Did you ask them to send you boxes and they refused? Because they only sent them to me when I was asked about it.
- Hmmm sounds like Telus must have spent a crap load of money recently and is looking for was to save money perhaps... Of course the will do that on our backs as customers all while not supporting existing products..... Great company... Not...
I checked, the $5 per month price increase could have been avoided by signing a contract, and the old price continues.
As to the question about how the lowest speed is still $80, there's the base cost of the infrastructure and modem, and other things associated with service that are there no matter what the speed is. Sort of like how there's a minimum on power and water bills since running a power line and meter or water pipe and meter are fairly consistent.. The usage or speed increments are not such a big cost.
They have special plans for people on low income, which I believe is $9.95 a month if one qualifies.
