Forum Discussion
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Switching from Prepaid to Monthly wth same phone number
I was just wondering how I would be able to switch from a prepaid plan to a monthly plan but keep the same phone number? There is a link in the prepaid management page that says "Switching to a month...
Once the new SIM arrives, you can port your number from your prepaid plan to your new postpaid plan, closing your prepaid plan automatically.
This will retain your current number, and cancel the number which was assigned to the new SIM.
NFtoBC
Community Power User
Community Power UserOnce the new SIM arrives, you can port your number from your prepaid plan to your new postpaid plan, closing your prepaid plan automatically.
This will retain your current number, and cancel the number which was assigned to the new SIM.
It doesn't seem to work. Anywhere that I can find that would transfer the number between accounts shows that it can't be done because the existing number (the prepaid number) is in use. Phoning the Telus porting number comes back with "I'm sorry, the request cannot be processed".
- NFtoBC
The usual step is to get, and set up the postpaid account, with a number, then transfer (port) the prepaid number to the new account, abandoning the temporary number initially assigned.
I have the new account all setup with a number but I every time I try to port the number online it says it is being used by another Telus account and the phone option is unable to process the request. I haven't found any other information about this.
- NFtoBC
Then contacting Telus directly seems the next step.
