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Suspicious Sales Calls from Alleged Telus Representatives
Be aware of a possible fraud or misrepresentation being conducted by some individuals claiming to be Telus employees. They may be contractors, or special promotion reps, or simply employees who are...
Based on your description, the call you received appears to be a scam. Telus takes customer security very seriously, and we want to assure you of the following:
- We will never ask for personal information such as passwords or credit card details over the phone.
- Telus representatives will always call from an identifiable 1-800 number with clear Caller ID as "Telus."
- We do not call from blocked or unknown numbers, nor do we make calls at odd hours.
If you suspect a call is fraudulent, we recommend you:
- Do not provide any personal information.
- Hang up immediately.
More info can be found here: https://www.telus.com/en/about/security/phishing-spam?intcmp=tcom_about_security_cont_phishing-spam
Most definately a scam. Just got off the phone with the real telus and they helped me secure my account.
The scammer called this morning from the number 17787193836. It was a woman. She offered me to change my phones into a loyalty program that was a way better deal than what I have now. Offered to upgrade our phones too. She sent me a few codes through text and email to relay to her. She then started to ask for my credit card for a one time fee.
I just got the same call. She said her name was Jennifer Smith (she had a thick accent. right!) and had our telus acct number. She said she'd upgrade the koodo cell acct and the telus home service account for a loyalty bonus. She asked for a $20 one time setup fee.
- Nighthawk
Community Power User
Definitely a scam.
I got the exact same call.She said her name was Jennifer Smith and had a thick accent. I have immediately reset my koodo password and cancelled my credit card. She had my telus etc. account number already.
