Forum Discussion
Support Issues
Had a complaint about bill.
Was scheduled a callback form loyalty at 10:00am GMT-7 on cell text
Asked what that was my local time was told 11:00am
At 11:45 got a text message call in 15 min...
TELUS_Support
Official Support Team
Official Support TeamPlease let us know if you'd like us to send another private message to try to assist. We'll be here to help!
After I copied all this to my original product specialist I received a price adjustment, but no explanation of why it was impossible to get hold of a CSR, even though the CSR was copied on correspondence.
I don’t know what you can do other than emphasize how poor your support system is and get it fixed, starting with the useless AI expert system.
Do whatever you want but no phone calls please as I can’t document those.
- TELUS_Support
Sure. We'll send you another private message to discuss further.
