Forum Discussion

SWStyle's avatar
SWStyle
Friendly Neighbour
2 months ago

Sorry, you have been blocked You are unable to access telus.com

Keep getting this message when trying to login to mytelus account to view my bills. Says I have been blocked and there is a Cloudfare Ray ID given at the bottom of the page. Have tried multiple brows...
account
MyAccount
leblade's avatar
leblade
Neighbour
2 months ago

Yes, it is still happening.

FuzzyLogic's avatar
FuzzyLogic
Icon for Community Power User rankCommunity Power User
2 months ago

I was just blocked on two different sites by Cloudfare and tried the sites a few minutes later and they worked?! Possibly Cloudfare is having some issues?

  • leblade's avatar
    leblade
    Neighbour
    2 months ago
    I am actually on a call with a Telus tech support person and they are having trouble figuring out what's going on.

    • SWStyle's avatar
      SWStyle
      Friendly Neighbour
      2 months ago

      Did you have any luck with Telus tech support? Still having the same problem here very frustrating

       

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        2 months ago

        leblade SWStyle Which router are you using? Also, would you know if you're on copper or PureFibre? I'm going to send private messages your way to collect some more information. Thank you!

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