Forum Discussion
So Was This a Legitimate Security Question ????
Something a bit odd happened earlier today and I just want to see if it's anything to be worried about. I got home around 4 pm and my GF told me that our internet was running very slow today. I calle...
Seems odd. In order for the tech to verify the last 3 digits of your SIN it would have had to be in your account. Do you recall providing your SIN to TELUS to set up your account? I'm pretty sure TELUS doesn't have my SIN.
I think it's reasonable to refuse and ask for a different form of verification.
I think it's reasonable to refuse and ask for a different form of verification.
Hey xray - thanks for responding. I don't recall giving Telus my SIN info when I signed up - I'm not saying that I didn't but I just don't remember. If I was more alert at the time I probably would have refused giving him that information but I was just so **bleep** tired and pretty much out on my feet that I probably would have given him my shoe size or blood type if he had asked for it. I'm hoping that somebody from Telus can respond so I can stop worrying about this.
- A-B
Community Manager
Your info is definitely safe, and would be on file if the agent asked to use it for verification purposes. If you're uncomfortable with it being on file, you can always reach out to our team and ask for it to be removed, as long as you have other pieces of identification on file for future interactions.
What identification? Why would you need id on file?
- Since you called them I'm sure it's safe. If they called you then I'd be worried.
