Forum Discussion
Scam phonecall after being on the phone with Telus loyalty department
I find it very interesting that I get a call today from what the caller said was Telus Loyalty program. He told me that because I was a long term customer, paid all my bills on time that Telus would...
A-B
Community Manager
Community ManagerHello. There's no leak. For years, scammers have used multiple ways to try to swindle people into giving their personal/account info over the phone.
I also received the loyalty department run around today promising to get me a $35/line 3 year credit for my mobility accounts and a free iPhone 16. The call was from (250) 335-6627 and I received an order confirmation email from [email protected] and a device upgrade confirmation email from [email protected] with what appeared to be a Telus service agreement attached. I am pretty sure this is the same scam that others have reported.
- Nighthawk
Community Power User
It sounds like a scam to me also. A free iPhone and a call from a 250 area code number assigned to Union Bay BC, which is a tiny hamlet in the middle of nowhere? I'd be very suspicious of it.
Did they offer a fully free phone, or $0 down + a monthly fee for 2 years? Current base iPhone offer on their website is $0 up front and $33.38/mo for 24 months if Bring-it-back is used or $48.38/mo if it is not. A fully free $1161 phone is usually one of the scammer's offers.
TELUS_SupportOfficial Support Team
Hi Belch - we would need to check your account to see if there are detailed notes about your offer. We'll send you a private message to help
I have not received a private message to follow up on this possible scam. Please let me know who will be in contact with me.
