Forum Discussion
Problem with MyTelus app.
I have had this issue going on 2 months now. I can log into the app, but I cannot access the “Optik TV” menu in the app. It says “There seems to be a problem. Please try again”. I have, multiple times...
UPDATE
So I called again, a couple days ago, and talked to the sixth person about this. At the time, didn’t mention the account renewal as I didn’t connect it. Anyways, very helpful man named Jorge said he’d get the techs to look into it. IT WORKED! Sort of. I now have web portal access, but no app access. I’m good with that, but if the app can be fixed, that’d be great too.
So I called again, a couple days ago, and talked to the sixth person about this. At the time, didn’t mention the account renewal as I didn’t connect it. Anyways, very helpful man named Jorge said he’d get the techs to look into it. IT WORKED! Sort of. I now have web portal access, but no app access. I’m good with that, but if the app can be fixed, that’d be great too.
