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Problem linking new service - "The account has been cancelled"
I ordered new services with Telus several weeks ago and received an email confirming my home service order with the account number, services summary and account details. The email instructs to "Revie...
I was made aware by the agent on the phone that you will not have access to the account until the actual product is set up, so maybe within 24 hours of your setup appointment with the technician. It's probably saying cancelled as that's the only available prompt for accounts that have only been partially placed in the system. I'm only saying this as I ran into the same problem even though I was told to wait 😂
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want our customers to have. Feel free to send us a private message and we can look in to this.
I am facing similar problem. I ordered telus internet. I got my acc number in the pdf bill abd when I try to link it to telus app, it says
This account has been cancelled
It’s not possible to link a cancelled service.
I never did anything. What’s the fix for this?
Were you able to get this resolved?
3 hours of phone calls and I’m no further forward and have no access to my cameras!- TELUS_Support
We can try to resolve your issue if you can send us a private message
- TELUS_Support
Hey infinity_777 - Customer service can help with linkages and we can too. Send us a private message if you need assistance
I am facing same issue
