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Problem linking new service - "The account has been cancelled"
I ordered new services with Telus several weeks ago and received an email confirming my home service order with the account number, services summary and account details. The email instructs to "Revie...
I was made aware by the agent on the phone that you will not have access to the account until the actual product is set up, so maybe within 24 hours of your setup appointment with the technician. It's probably saying cancelled as that's the only available prompt for accounts that have only been partially placed in the system. I'm only saying this as I ran into the same problem even though I was told to wait 😂
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want our customers to have. Feel free to send us a private message and we can look in to this.
I'm having the same problem. I've got pdf a couple days ago after activation but still can't link.
- TELUS_Support
Is your service activated?
I just got a appointment for internet Hill up this week Friday December 6th 2024 and got the email with the account number and the time for connection,
However when I went to connect the account number with the app it told me that the account has been canceled...
Why?
This is not how I was hoping to start this business relationship off .
- TELUS_Support
Until the technician signs off on the job you won't be able to link your account.
- Why did I get a small message telling me to sign in to my account before the tech gets there ?On Wed., 4 Dec. 2024 at 4:09 a.m., TELUS Neighbourhood
I am facing similar problem. I ordered telus internet. I got my acc number in the pdf bill abd when I try to link it to telus app, it says
This account has been cancelled
It’s not possible to link a cancelled service.
I never did anything. What’s the fix for this?
Were you able to get this resolved?
3 hours of phone calls and I’m no further forward and have no access to my cameras!- TELUS_Support
We can try to resolve your issue if you can send us a private message
- TELUS_Support
Hey infinity_777 - Customer service can help with linkages and we can too. Send us a private message if you need assistance
I am facing same issue
