Forum Discussion
Possible Scam call from 888-811-2323
I read a thread from recently about this very thing, but it has already been locked (??) so now I'm creating a NEW thread about it. Please do not lock threads about ongoing issues unless the have bee...
I agree that this is being handled very poorly. For sure Telus needs to make a statement of some sort. You’d think they would be able to somehow block the number from calling Telus customers to scam them.
Once I finally get a call from the fraud team I’m going to be requesting the call recording to hear if there was any obvious signs it was not me making these changes to my account. The scammers ordered a new phone (being delivered to my address) it was caught before it actually shipped (within half hour of the fraud call/account change) and yesterday they were supposed to reverse the changes and cancel the new phone. Today I got a shipment notification and now they can’t do anything about the massive charge for a new phone on my account until they get the phone back, which has to be either by me declining the shipment or taking it and calling Telus and sending it back. What a disaster. And because of the call center service I’ve had to re-explain to 4-5 people what happened.
Once I finally get a call from the fraud team I’m going to be requesting the call recording to hear if there was any obvious signs it was not me making these changes to my account. The scammers ordered a new phone (being delivered to my address) it was caught before it actually shipped (within half hour of the fraud call/account change) and yesterday they were supposed to reverse the changes and cancel the new phone. Today I got a shipment notification and now they can’t do anything about the massive charge for a new phone on my account until they get the phone back, which has to be either by me declining the shipment or taking it and calling Telus and sending it back. What a disaster. And because of the call center service I’ve had to re-explain to 4-5 people what happened.
