Forum Discussion

Di444's avatar
Di444
Organizer
5 years ago

Paying bill online

I have had difficulty in paying bill online.  Several attempts but I receive error message which informs me that I was not successful  Last year I changed from automatic debit.  I decided to go back ...
NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
5 years ago

There are a number of phone numbers listed in the ‘Contact Us’ section in the link at the bottom of the page.

 

  • Zarduso's avatar
    Zarduso
    Neighbour
    5 years ago


    Same here - billing page/payment interface is down notoriously for weeks and months - happened last year twice - twitter support advises to use mobile app. Fine but a communications tech company with a dysfunctional website is pretty pathetic.


    The idea with the phone number listed is pointless as it is for customers who like to hang in that queue for hours. I did that last year and obviously the friendly support in the Philippines can't do anything about it since it's obviously not their expertise. They walked me through an over the phone payment the old style.

    I also went to a telus store and showed them what happens on the website - They were surprised but, you guessed it, nothing they can do as they only deal in mobility.

    I am underwhelmed.

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