Forum Discussion

georgeleg04's avatar
georgeleg04
Neighbour
2 years ago

Order Shipped” Notification in Telus App for Phone Purchased In-Store

  I’m having an issue with the Telus app. On the Overview tab, it keeps showing that my order has been shipped, but I have never placed a delivery order with Telus. When I click on the notific...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

That's definitely odd. Have you tried uninstalling and reinstalling the app?

georgeleg04's avatar
georgeleg04
Neighbour
2 years ago

unfortunately reinstalling the app does not fix the problem. 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Gotcha. Feel free to send us a private message if you'd like to discuss further and we can look into options.

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