Forum Discussion
Not sure what to do with how my account has been handled
I have been trying for 3 weeks (now into hour 13) to get my deceased husbands account switched to my name. I thought this was finally dealt with after another 2.5 hour call yesterday but woke up to no service at all today. Still on hold right now, haven’t spoken to an agent (45 minutes). I honestly think Telus is gaslighting me. With everything I have had to do to manage his death, burial and estate, this has taken the longest. Shame on you, Telus. Shame on you.
1 Reply
TELUS_SupportOfficial Support Team
Definitely not the experience we want our customers to have, especially during this time. Were you able to get through to our team for assistance with this?
