Forum Discussion
Not receiving calls from a particular number
This is my call log with work. They phone me each morning to assign me for the day. However, I haven't received any calls from them since February. They said they've tried phoning me multiple ...
I don't have it on. When I did, I had the number whitelisted
TELUS_Support
Official Support Team
Official Support TeamThat's definitely odd. Have you had the chance to speak with our Tech Support team about this?
As of today, their calls are coming through. Unfortunately they don't believe me that there was something wrong and that I was just not answering my phone. 😞 But it's fixed now so just going to have to do a lot more hours than I intended.
I have no idea what caused it but it seems like it must have been my end since after having a diagnostics done, the issue is resolved, even if they came back fine. 🤷:female_sign:
So if anyone else has this problem, have telus do a test on your line and it may fix it even if it shows no issues.
- TELUS_Support
Thanks for the update. Please don't hesitate to reach out to us again if it (or any other issue) occurs again!
- TELUS_Support
Gotcha. That is definitely an odd situation for sure. Let us know if you hear back about that other provider so that we can take it back to our team as well, thanks.
I will, thank you. We also just confirmed my calls to them are now going through without issue. I'm just not being notified of their calls still.
Yes. I just got off the phone with someone a bit ago. They found no reason for this after running diagnostics and thinks it could be their provider that's having the difficulties. It's just odd to me that they can reach my voicemail but it doesn't register on my end that I had a call or even have any voicemails from them. I tried phoning them twice and keep going through to their voicemail.
