Forum Discussion
Not able to cancel Stream+ subscription
I'm trying to cancel my stream+ premium subscription, but when I go to manage my subscription, it gives me an error message.
Page could not be loaded.
I have even gone in-store to get them to cancel, but they can not even do anything about it. Even a customer service agent on the phone could not do anything about it. I'm so frustrated that I may have to call the bank to cancel the charge on telus stream+.
Please help, I'm very frustrated and disappointed that Telus can't even figure it out.
11 Replies
Hi, can someone please contact me about this. I had the same problem and was finally was able to cancel Telus Stream+ on July 15th after NINE months of billing and I want a credit on my account.
TELUS_SupportOfficial Support Team
Hi rachkael - we've sent you a pm to assist
- What’s a PM?
- A-B
Community Manager
We got your private message and will continue the discussion there, thanks!
- TELUS_Support
Hi there, we're really sorry to hear about the trouble you've been having trying to cancel your Stream+ Premium subscription. We will send you a private message so we can verify your account and look into the issue directly.
Can you do the same for me? I not cancel my TelusStream+ Premium subscription. Telus makes it next to impossible.
- TELUS_Support
Hi alecwatstream - We'll send you a private message to assist with the cancellation
