Forum Discussion

IvanC's avatar
IvanC
Neighbour
6 months ago

Nice work, telus.

The situation is this: two months ago, my "bring it back" contract for an iPhone 14 Pro expired. I wrote to support asking how much I should pay to keep it and pay less for the bill? To which the gir...
Rocky3's avatar
Rocky3
Guardian
6 months ago

I encourage everyone to stop agreeing to deals by phone. Log into your account to make or change your plan.

Or ask for their name and phone number and call back then record the call. This is an all too common complaint

  • sgiandhu's avatar
    sgiandhu
    Friendly Neighbour
    6 months ago

    How well does this work though when you actually call Telus because of a problem with billing, or needing to use the Loyalty program just to get the billing down to a decent level?  The CSRs still make promises they seem to be unable to keep. 

    • Rocky3's avatar
      Rocky3
      Guardian
      6 months ago

      I have our conversations in writing.

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