Forum Discussion
New internet account, can't create Account
I signed up for a service install online and the text suggested I download the app or create an account. I wasn't able to. After entering the account number provided I reached a screen saying my serv...
TELUS_Support
Official Support Team
Official Support TeamHi! Just following up. Were you able to create the account? Have you tried a different browser or device? Clearing cache and cookies? Please let us know!
I tried again just now on the Edge browser which I do not use or modify and received the same error. "Something went wrong" Try again later.
the URL of the "Something went wrong" page reads
errorcode=email.unavailable
So I will try creating the account to a different email address. However the email address I am trying to use is the one I signed up for and have so far received communications through. I have in the past asked to not receive marketing communications from Telus and had an account 10 years ago or so that may be contributing to the error.
Sorry about the double post. I replied via email and it didn't seem to work at first.
- TELUS_Support
Lets have a closer look at this! Will send you a private message to gather more account details!
