Forum Discussion
New internet account, can't create Account
I signed up for a service install online and the text suggested I download the app or create an account. I wasn't able to. After entering the account number provided I reached a screen saying my serv...
TELUS_Support
Official Support Team
Official Support TeamHi! Just following up. Were you able to create the account? Have you tried a different browser or device? Clearing cache and cookies? Please let us know!
I tried an alternate browser and received the same error,
The url reads, error=email-unavailable
I tried just now using an alternate email but received a different error page with the URL error code invalid.token
I think my email is still in use by a previous account I had 10 or so years ago but because I signed up on this same email I cannot use another to sign up for mytelus. I suspect the easiest way to fix this would be to change the email I signed up with in this instance to a different one. Or perhaps there's a way to release the old one for use on this new account.
If you determine I need to call in about this I'd appreciate a private message with a number that won't get me 3 consecutive salespeople and then hung up on.
I appreciate the prompt follow up!
