Forum Discussion

kmaries's avatar
kmaries
Neighbour
8 months ago

MyTelus App

Upgraded my phone from iPhone 11 to the iPhone 16 and having login issues with the MyTelus app. I can log in no problem on the Safari browser but when entering the exact same credentials into the app...
kmaries's avatar
kmaries
Neighbour
8 months ago

Thanks for your reply,

I have deleted and reinstalled the app

My phone is updated to the latest iOS 

I am typing everything manually and no passwords are saved


I am still having trouble logging in.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

Thanks for the update, and we appreciate you taking those steps. Since you're still having trouble logging in despite reinstalling the app, updating your iOS, and manually entering your credentials, give us a call and they can look into this further. 

  • kmaries's avatar
    kmaries
    Neighbour
    8 months ago

    Unfortunately, when I called the representative was not sure what to do. I feel like calling again would be a waste of my time and the representative.

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