Forum Discussion
MyTelus App access issue after account cancellation; collection agency contacted despite fee miscommunication
I had Telus mob. account <Admin edit: removed personal info. Please see house rules.> with 2-year cont. In May 25 and prior to end of term (June 2025), I requested cancelling the account, keep phone ...
TELUS_Support
Official Support Team
Official Support TeamSo have you been able to speak with our escalation team about this yet? It appears they've attempted to contact you a number of times.
No contact from escalation team received this week. That is clear in my responses and contacting Telus via Telus facebook page and herein as well. Also, I expressed my deep concerns regarding verbal communications with Telus over the phone. I explained that based on previous interactions, I figured out there were many items and facts were missed in records or even recorded incorrectly. Causing issues to customer (myself) later. I indicated that communications be in writing.
- TELUS_Support
We have notes that an escalation manager spoke with you about this already and that after you posted here, we had them follow up. That call never came?
No follow up. The only message I received via Telus Facebook rep yesterday was that an escalation manager would check and would be responding within 24 hrs. Nothing received yet. I would appreciate that communications are done in writing as verbal communications on phone seemed to be ineffective and many items were missed to be recorded by Telus reps during the last several months.
- TELUS_Support
Alright. And what did the escalation manager advise you of when you did speak with them?
