Forum Discussion
MyTelus App access issue after account cancellation; collection agency contacted despite fee miscommunication
I had Telus mob. account <Admin edit: removed personal info. Please see house rules.> with 2-year cont. In May 25 and prior to end of term (June 2025), I requested cancelling the account, keep phone ...
Unfortunately, last interaction with Telus was the worst experience I ever had with Telus reps. It was clear from discussion that the representative was unwilling to listen and discuss the issue. She kept cutting me off, brushing me off everytime I explain things, and she even ended the call just like that when I showed her the many issues and misconduct that Telus done during last several months.
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want for our customers. We see the notes from the agent you spoke with, so we'll send another private message to discuss things.
