Forum Discussion
My Online Account has been hacked
Hi Telus. I received an email that my online account was deactivated even i didnt do any request. I tried to retrieve my account by doing the forgot password, but the attempts were unsuccessful as i did not received any link on my email. I double check account details and the number and email address were changed by someone i dont recognized. I believe my account has been compromised. Please help me.
2 Replies
TELUS_SupportOfficial Support Team
What Nighthawk said is spot on; there are a lot of fraudulent emails circulating, many of which claim to be from TELUS. Contact our team right away. We'll send you a private message as well to follow up.
- Nighthawk
Community Power User
Did you click on any link in that unsolicited email you received? It may not have been from Telus and it could have been a scam email. That would have given the scammers the code needed to access your account and change things.
Call Telus right away. The number on Telus.com shows 1-888-811-2323 as the legit contact number. You need to talk to someone at Telus about this fast as the scammers could do a lot of bad things with your account if you used the link in the email to reset your password and their contact info is now in there.
