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melindaapril's avatar
melindaapril
Neighbour
20 days ago

My account suspended. Help me...

My Telus account got suspended (i just found out). How do i fix this? Can i just register another email?

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Creating a new email won't fix the issue since accounts are auto-generated when you order. We need to check the original account to see why it was flagged and get the provisioning cleared up. Sending a PM your way now so we can grab your info and look into this.