Forum Discussion
A-B
Community Manager
Community Manager[Megathread] TELUS Rewards
Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! Fr...
It's under the Telus Services category. I just used it a couple of days ago. Note that you can only redeem for Telus services credit once every 12 months.
TELUS_Support
Official Support Team
Official Support TeamHey ANV we can try to help with this situation. Can you please send us a private message?
I have no idea how to send you a private message on here. I’ve been told the issue would resolve itself in the next billing cycle (it didn’t). I’ve been told Telus Rewards doesn’t award anniversary points (you do). The latest I’ve been told is that Telus has NEVER awarded me anniversary points, forcing me to look up and screenshot every anniversary point posting to my account dating back to 2018 and prove to Telus something they should most certainly be capable of looking up themselves. What is it I can provide to you that hasn’t been provided to multiple Telus reps already?
- TELUS_Support
We attach a guide at the end of every message we post on how to reach out to us.
Since we have never looked up your account or dealt with you, we have no idea what is going on so there is some investigating that we can do but we need access to your account. We can only ask for personal information over a private message
The instructions provided on how to private message are horribly unclear. You’re welcome to message me directly at the email associated with my account if you wish to assist.
