Forum Discussion
Marketing Calls
Anyone figure out how to stop all the marketing calls when you are already a client? I have contacted customer service 3 times to have me added to the do not call list in their marketing department ...
dru
Community Manager
Community Managerbrentleyanders It's totally weird and the process is completely out of step for what our teams are expected to follow. I've sent a PM to learn a bit more and for next steps. 🙂
Your customer service team seems to follow the steps, but I shouldnt have to be added to a "Do not call" list 3 times for the calls to stop. Im also amazed about the wireless modem because I was assured it was on the way, yet when I called 4 weeks later they told me it was crediting -5$ to my bill so that I wasnt charged for it. Obviously someone at Telus knew I wasnt going to get my modem if they were already crediting it back to me. Very little effort was made to make sure I had the hardware I needed to use the service I am paying for. After a month I just went and purchased my own modem. Big fail on telus' part.
