Forum Discussion
Language of CHOICE fubar
Nowhere have I chosen as language of preference anything other than English but about half of the emails reveived from Telus are in another language, and I see no way to fix this.
TELUS_Support
Official Support Team
Official Support TeamGotcha. This can happen if the language for your digital profile (what you see in My TELUS) and the one for your master billing account (the backend in our billing system) aren't synced up. One thing to try would be to log in to your My TELUS account (on desktop, not in the app) and go to Contact Settings. There, switch your language preference to French, save it, wait a minute or two, then go back in and switch it to English. Save it again, and see if that makes all future contacts such as emails come in English.
I'm paying $100 per month for service. It's up to Telus to provide half-decent interfacing without expecting paying customers to do the work.
- TELUS_Support
We hear you and this is more about us being able to provide service in a language that someone might be more comfortable with so we provide the ability to switch through self-serve options so customers can have control and can make these changes without needing to reach out to us
