Forum Discussion
Language of CHOICE fubar
Nowhere have I chosen as language of preference anything other than English but about half of the emails reveived from Telus are in another language, and I see no way to fix this.
Every written comm I receive from Telus addresses me like so:
"Hello, FamiliyName"
Where I come from, this manner of addressing is impolite at best; acceptable formats being either
Hello, Mr/Mrs/Ms FamiliyName
OR
Hello, FirstName
I have reported this at least a dozen times to no avail. It so happens that my First Name sounds like a Family Name and maybe some brain-dead algorythm is twisting things.
I forgot my MyTelus password and so I click 'forgot pwd' on the log-in page. In response I get a dialogue with 2 options; one to get a direct nopwd log-in link and another to get an email with a link to reset.
The direct nopwd log-in link works but if I log in using it I still have to know my old password to change it, so I cannot change my pwd.
The (never English) email received in response to a request for a reset link contains only my email address but no link to do a reset.
TELUS_SupportOfficial Support Team
Hey chose - Have you also tried clearing cache and cookies? perhaps a different browser and device?
it was an email, I use only sylpheed as mail client
