Forum Discussion
issues in auto payment of prepaid existing plan
Hello, in my prepaid account i cannot find the option to set auto payment of the existing promo offer i have. i got 1 year prepaid promo offer of unlimited canada wide calling and texting last year...
TELUS_Support
Official Support Team
Official Support TeamHi patelkeyur2018 - Do you see the option in the account to add your credit card for payment?
Yes, I have already added my credit card for the payment.
The issue is I switched to Telus from Bell last year with the promise that i will keep getting promotional offer on my account as long as I pay yearly prepaid charges $120+taxes. irrespective of this offer discontinues or not.
Now I have been informed that the promo ended. Even if I pay now, I won't get Canada-wide unlimited calls & texts with 2gb/month data. How does this complete a logic of promising that I'll be getting this promo as long as I pay before this plan expires, and NOT given an option to pay for this on going plan??
This is not a good customer service provided by Telus, it was a false promise in the 1st step! I felt for a trap now!
my current plan: 10$/month paid in 1 go for full year.
200 minutes plus 200 texts were provided as base plan. Plus with PROMO it got converted to unlimited calls & texts canada wide plus 2gb/month data.
Please keep this promo ongoing for my account. & charge me for another year. else i will never come back to Telus ever.
- TELUS_Support
Hello patelkeyur2018, sadly the offer is no longer available since July 2025. This is the description I was able to find regarding the offer in question. "TELUS Prepaid customers activating the Talk & Text 100 plan, and using the promo code, get unlimited nationwide calling, SMS and 2GB data monthly for a year."
Clarification: Offer expired: True.
Activated this plan (April 2025) before the offer expiry & thing mentioned was "as long as I keep paying for this plan yearly; before expiry", this PROMO code will remain enforced on my profile.
