Forum Discussion
INCONSISTENT BILLING - MULTIPLE "AGREEMENTS"
I am wondering if anyone else is fed up with a communication company that doesn't communicate? I have had to go to the CCTS for one problem that eventually was sorted out regarding different amounts every month for my Optik/Internet service despite the fact I didn't change anything or subscribe or rent or "go over". Every month was a battle and trying to get them to honour the original contract was impossible, even then I was paying more than the original contract. Now I come up for renewal and am told my service expires a month before the contract - was actually told by a phone rep (real person???) my internet expires a month before my TV - go figure.
I am a senior on limited income and need to know my monthly payments where possible will be the same. The last 7 months after CCTS finally have consistent billing.
There are multilple "agreements" in my account so far in this term 2024 - 2026 alone! Pricing is all over the place.
Anyone else have this problem?
4 Replies
This is definitely NOT RESOLVED
okay read house rules, but still for response saying resolved is typical. A community works together, not just on technical issues.....
El-EricCommunity Manager
Hi MH23 - we're glad to hear your issue is resolved. The Neighbourhood is more for peer-to-peer support with technical support issues and where necessary we step in to help.
Typically your post isn't one that we keep active as it is not asking for help but I'll leave it up as we've sent you a private message to help with any outstanding issues.
Please take a moment to read our House Rules
not resolved?????? Typical response....
