Forum Discussion
I can't redeem any telus rewards
I have been trying for months to redeem different types of rewards and always get the same message Due to a recent update in your contact information you are temporarily unable to redeem this item. ...
I have tried using mine numerous times and they simply reject the payment method. So frustrating as it was simple when they gave out Amazon cards to use . Now I feel ripped off...I would be happy to simply use this credit to pay off my next mobility bill.
- A-B
Community Manager
If you're referring to using the TELUS Virtual Prepaid MasterCards, have you tried using the 'One-Time Payment' option within My TELUS? You can try logging in, going to Billing and then Make a Payment. Select Credit Card, and enter the card details.
