Forum Discussion
I cannot log into MyTelus with a non-local IP address
If i'm out of town or using a VPN Telus does not allow login to MyTelus.com. I don't mind. I guess this mean if I can't get in when I'm out of town, I don't have to pay you.
No. I am currently not out of town. But this happened last year when I actually was. I will try another browser and see what happens. Maybe there is a connection between FIREFOX and being on VPN. I'll report back.
Well that didn't work. Under Edge, as soon as I clicked on the MYTELUS login link I got :
{
"type": "NotFound",
"status": 404,
"message": "/oauth2/login?rd=https%3A%2F%2Fwww.telus.com%2Fmy-telus%2Fredirect%2Fcheck_for_self_serve_redirect"
}
The link in the search bar is: proxy.digital.telus.com/oauth2/login?rd=https%3A%2F%2Fwww.telus.com%2Fmy-telus%2Fredirect%2Fcheck_for_self_serve_redirect
Same error using Vivaldi: Our login system is currently down for maintenance. Please try again shortly.
sorry that was confusing. Edge did not work at all. Using Vivaldi browser I was presented with the same error I get in Firefox when on the VPN: "Our login system is currently down for maintenance. Please try again shortly."
- FuzzyLogic
Community Power User
What if you don't use the VPN?
If I don't use VPN it's fine. But hey, that's an extra step to get in that I shouldn't have to worry about. Also you asked what the behaviour is if I use the app. (I assume you mean the phone app). I haven't tried that yet.
